Frequently Asked Questions
Have a question about Propr Office? The fastest way to find your answer is by reading through our Q&A below.
Propr Office products are designed by our team in Brooklyn and manufactured by our partners across the US and Asia.
Once an order is placed, it is generally not possible to cancel or change it in any way. If you realize you need to request a change, please contact our Customer Experience team here immediately and we will do our best to accommodate your request but unfortunately, it is not guaranteed.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
We accept American Express, Discover, MasterCard, Visa, JCB, Diners Club, and Elo. All orders are billed in US Dollars.
Sales tax will apply for orders shipped to New York state. Please note: Sales tax rates vary by state and are subject to change. Be sure to enter your shipping address at checkout to see the sales tax amount.
If you would like to cancel your order, you may do so within 24 hours of placing your order. To do so, please contact us at pro@proproffice.com. Shipping fees are non-refundable if your order is cancelled after it has shipped out of our facility. Shipping and Delivery
For the contiguous 48 states: Free For Alaska, Hawaii, PR: Shipping will be a flat fee of $50 for order values $499.99 and under, and $90 for orders $500.00 and over.
On each product page, the ‘ships in’ time frame outlines how long your product will take to ship out from our warehouse. From the warehouse, shipping and delivery time can range from 5-14 days. These transit times vary per product and depend on your shipping location. You will receive an email when your order is ready to ship or ready to be delivered. Items with different lead times will ship separately. The "ships in time" is displayed on the product page, above the "Add to Cart" button. If you place an order with items of mixed lead times, items will ship separately, within the displayed time frame. If a product is out of stock, the estimated shipping window will be noted under the "Add to Cart" button on the product page.
In an effort to make modern design more accessible, products either ship fully assembled, or require light assembly. Because of this, we do not offer white glove installation. All items are noted as "fully assembled" or "light assembly required" on each product page. For items require light assembly, assembly guides are accessible in the "Downloads" section of each product page. If you need installation assistance, please reach out to the following recommendations: Handy TaskRabbit
We do not offer international shipping at this time.
Unfortunately, we cannot ship to PO Boxes or to these addresses at this time.
What is your return policy? If you are not completely satisfied with your purchase, please contact us at pro@proproffice.com to initiate a return and to receive an RMA#. Items are eligible for a return within 30 days of original receipt. There is a 20% re-stocking fee on the item returned. To receive a refund, the returned product must arrive at our warehouse in its original condition with all original packaging. We cannot accept returns for items that have been modified after delivery. For small parcel returns, we will provide you with a return label and can arrange a pickup for an additional fee. For orders that delivered curbside delivery, we will work with you to arrange return shipping, however customers are responsible for all return shipping costs. Once received at our warehouse, our team will inspect the item(s). Please allow up to 5-10 business days for processing. Provided the item(s) is in good condition, we will issue your refund for the price of the product, but original shipping and delivery fees are nonrefundable. There will also be a 20% restocking fee to be deducted from your refund. Note, return information varies for Trade + Contract purchases. Please contact pro@proproffice.com for details.
We're sorry to hear this happened! Please contact us at pro@proproffice.com within 10 days of delivery with the following information: ORDER NUMBER FIRST & LAST NAME EXPLANATION OF DAMAGE/DEFECT PHOTOS OF DAMAGE/DEFECT Our support team will follow up with you within 3 business days to make arrangements for a replacement or refund, as necessary. No restocking fees or return shipping costs will apply.
We’re here to help! Please reach out to our support team at pro@proproffice.com and we will be happy to help you track your package down. To help us resolve the problem as quickly as possible, please provide us with your name, order number, and the address where you are expecting the delivery. We must be notified within 7 business days of the marked date of delivery in order for a replacement to be initiated.
We currently do not facilitate exchanges, but instead encourage customers to return your product via the process outlined above and re-purchase the item of your choice!
Yes! If you are interested in ordering 10+ products from Propr Office, please reach out to us at pro@proproffice.com for pricing. This will also get you the best shipping rate.
The standard lead time for bulk orders is 30 days, but lead times can vary depending on order quantity and the shipping scope.
5 Year Limited Warranty All finishes and other parts, components, and other furniture products including but not limited to tables, chairs, beds, dressers, desks, cabinets, entertainment centers, lamps, electrical components, benches, consoles, mirrors, and any other furniture manufactured by Propr Office, LLC, a New York limited liability company (“Propr Office”), are covered under this limited warranty (this “Limited Warranty”). This Limited Warranty is provided to the original buyer (the “Buyer”) and is not transferable and extends from the date of purchase (more specifically date of final payment) on all material manufacturing defects in workmanship and material under normal usage. Propr Office will determine the appropriate repair process and pay reasonable and customary labor rates to repair or replace the defective parts and shipping costs from Buyer to Propr Office, or a repair center designated by the Customer Service Department of Propr OFfice, at no charge to the original Buyer for the number of years indicated. Propr Office will repair or replace, at Propr's option, as the sole remedy for any defect covered by this warranty. If it is determined that the malfunction is due, but not limited to, user error or install defect, Propr Office will charge Buyer for the repair or service call at the rate of $150 per hour. The Buyer will be responsible for labor, packing, and all shipping and transportation costs beyond the number of years noted below from the date of purchase. Propr Office collections, lines, styles and items are covered under Limited Warranty for 5 years. *NOTE: Height adjustable components have a limited warranty period of one (1) year from the date of purchase. For certain component parts of certain products, as listed below, the warranty period is extended from the date of purchase of the product(s) for the following extension periods: Electronic components such as control boxes, hand switches and motors – three (3) years. Mechanical components such as crank drives and spindles – five (5) years. Structural components such as J-channels, feet and top supports – five (5) years. View our full Warranty Policy here.
DO: Wipe down all surfaces as part of your regular cleaning schedule using a clean white, damp (water only) rag and follow with a dry rag remove any excess moisture. Wipe up light spills immediately in order to avoid staining the wood. We recommend the use of coasters if glasses placed on the table top are likely to become wet with condensation (as they might in the summertime). Clean spills using a soft cloth dampened with clean water then dry immediately. Wipe up heavier spills, like grease or oil, with a solution of mild soap and water. The surface should be rinsed immediately with a clean, damp cloth and dried thoroughly. Keep the relative humidity of the room between 35% and 55%. Controlling relative humidity and temperature is important to the long-term life of fine wood furniture. If an atmospheric change is too drastic, or humidity and temperature levels too extreme one way or the other, your furniture can be damaged. Protect your piece from direct sunlight. Unfiltered ultraviolet (UV) rays will discolor and damage wood and finishes. Avoid exposing the furniture finish to items creating extreme heat, cold or moisture. Use protective padding under these items. DON'T: Use any of the following products (or products similar in nature) on your furniture: ammonia based cleaners, acrylic finishes, wax based products, detergents, bleach, polishes and oil soaps, abrasive cleaning soaps or acidic materials such as vinegar. Wipe the pieces with a dishcloth. A dishcloth can contain soap, grease and other soil that can be detrimental to the finished surface. Place products such as nail polish remover, hair spray, perfume and potpourri (and any other products that contain solvents) directly on a wood or leather surface. They can damage wood and metal finishes. Allow water to puddle on furniture for any length of time – wipe up immediately. Allow objects to rest on the furniture on small sharp or hard tips. Place a planter, glass, or any other object that transfers condensation onto the surface without an appropriate barrier between the object and surface.
Reach out and our team will get back to you ASAP.