Once an order is placed, it is generally not possible to cancel or change it in any way. If you realize you need to request a change, please contact our Customer Experience team here immediately and we will do our best to accommodate your request but unfortunately, it is not guaranteed.
To save your time and reach our support quickly, please follow below steps: 1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members 2/ Capture screenshot or video for the issue you get. 3/ Specify which template and version you are using. 4/ Describe clearly how to reproduce the issue. 5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to firstname.lastname@example.org