Frequently Asked Questions
Have a question about Propr Office? The fastest way to find your answer is by reading through our Q&A below.
Propr Office products are designed by our team in Brooklyn and manufactured by our partners across the US and Asia.
Once an order is placed, it is generally not possible to cancel or change it in any way. If you realize you need to request a change, please contact our Customer Experience team here immediately and we will do our best to accommodate your request but unfortunately, it is not guaranteed.
To save your time and reach our support quickly, please follow below steps: 1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members 2/ Capture screenshot or video for the issue you get. 3/ Specify which template and version you are using. 4/ Describe clearly how to reproduce the issue. 5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to hello@cleversoft.co
Yes, we will assist you to install the template if needed
Yes, we do. Please send your customisation requests to hello@cleversoft.co, we will give you our quote. Thank you.
Yes. You can turn on/off the animation in the Setting page.
Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).
Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.
The theme package includes theme source, Photoshop design files, sample data and manual guide.
That is not a problem. You just need to modify the width/height ratio in theme settings.
Yes. Normally, the theme will resize images to a default size (based on your width/height ratio setting). We also have Crop setting if you don’t want to scale the image.
Yes, you can. You can also set image border colours.
Yes, you can. Just simply follow the instructions in our Manual Guide, you will be able to easily create a multi-level menu.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
Yes, it does. Please check it out here to see how it works: https://cleversoft-ciao.myshopify.com/collections/fashion/products/printed-floral-shirts
Buy 1 Lock desk. Get 1 Pep or Zip chair at 15% off. Active April 2021.